General Data Protection Regulation (GDPR) Compliance Policy

Last Updated: August 23, 2025

Taltronex ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal information when you use our online education platform.

1. Data Controller Information

Company Name: Taltronex

Address: Ivana Vyhovskoho St, 53, Lviv, Lviv Oblast, Ukraine, 79000

Email: help@taltronex.com

Phone: +380536636095

2. Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary to fulfill our contractual obligations to you
Legal Obligation: Processing is required to comply with applicable laws
Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights do not override these interests

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

Name and contact details (email address, phone number, postal address)
Account credentials (username and password)
Payment and billing information
Course enrollment and learning progress data
Communications and correspondence with us
Profile information and preferences

3.2 Information Collected Automatically

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent on platform)
Cookies and similar tracking technologies
Log files and analytics data

4. How We Use Your Personal Data

We use your personal data for the following purposes:

Providing access to our masterclass platform and educational content
Processing registrations, enrollments, and payments
Communicating with you about your account, courses, and updates
Personalizing your learning experience and recommendations
Improving our services, content, and platform functionality
Ensuring platform security and preventing fraud
Complying with legal obligations and enforcing our terms
Sending marketing communications (with your consent)
Conducting analytics and research to enhance user experience

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, including:

Payment processors and financial institutions
Cloud hosting and infrastructure providers
Email and communication service providers
Analytics and performance monitoring tools
Customer support platforms

5.2 Legal Requirements

We may disclose your data when required by law, court order, or governmental authority, or to protect our rights, property, and safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions confirming adequate protection levels
Binding corporate rules for intra-group transfers
Your explicit consent where required

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:

The nature of the data collected
The purpose for which it was collected
Legal, regulatory, or contractual obligations
Legitimate business needs

When personal data is no longer needed, we securely delete or anonymize it.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

8.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary or you withdraw consent.

8.4 Right to Restriction of Processing

You can request that we limit how we use your personal data in specific situations.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

8.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

8.8 Right to Lodge a Complaint

You have the right to file a complaint with a supervisory authority if you believe we have violated your data protection rights.

9. Exercising Your Rights

To exercise any of your rights, please contact us using the following methods:

Email: help@taltronex.com
Phone: +380536636095
Mail: Ivana Vyhovskoho St, 53, Lviv, Lviv Oblast, Ukraine, 79000

We will respond to your request within one month of receipt. In complex cases, this period may be extended by two additional months, and we will inform you of any delay.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration, including:

Encryption of data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response and breach notification procedures

While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

13. Automated Decision-Making and Profiling

We may use automated processing and profiling to personalize your learning experience and provide course recommendations. You have the right to request human intervention, express your point of view, and contest decisions made solely by automated means.

14. Data Protection Officer

For questions or concerns about our data protection practices, you may contact our Data Protection Officer at:

Email: help@taltronex.com

15. Changes to This Policy

We may update this GDPR Compliance Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our platform

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.

16. Contact Information

If you have questions, concerns, or requests regarding this GDPR Compliance Policy or our data protection practices, please contact us:

Taltronex
Ivana Vyhovskoho St, 53
Lviv, Lviv Oblast, Ukraine, 79000
Email: help@taltronex.com
Phone: +380536636095

We are committed to protecting your privacy and ensuring transparency in how we handle your personal data. Thank you for trusting Taltronex with your educational journey.